Producer FAQ

What products does CHP offer through producers?

Does CHP provide customer service to my employer group clients and their employees?

When are invoices generated?

When do renewals occur?

How are enrollments and changes submitted?

When and how do employees receive ID cards?

How are replacement ID cards ordered?

Are benefits calculated on a calendar or benefit year basis?

Where are premiums mailed?

Does CHP pay commission?

Can premiums be paid automatically?

Where can I find detailed benefit information?

Will CHP provide member handbooks and provider directories?

Who do I contact to find out if enrollment changes have been made?

When can an employer make enrollment changes, such as additions or terminations?

Will I be assigned a specific account manager?