Producer FAQ

What products does CHP offer through producers?
CHP has a number of integrative healthcare (IH) benefit options that producers can offer their employer group clients.

  • The CHP CAMplus Program
    • This program is available as an employer-sponsored or voluntary benefit. For $35 per year, members will have access to a 20% discount with our participating network providers. They will also have access to The CHP Active and Healthy Program – Active and Healthy is a comprehensive discount program that provides discounts to all things active, healthy and fun! (see below)
  • The CHP Active and Healthy Program
    • Also available as an employer-sponsored or voluntary benefit, The CHP Active and Healthy Program can help members lead a more active, healthy, and fun life by providing discounts on events, businesses, services, and classes  throughout the greater Northwest and nationwide. This very popular and affordable program is designed to get people moving! Membership is just $25 per year.
  • The CHP CAMaffinity Program
    • CHP offers CAMaffinity members a 20% discount to our participating network providers. Members enjoy unlimited access to this discount. They simply need to mention that their CAMaffinity membership and pay their discounted rate at the time of service.
  • Self-funded Integrative Healthcare
    • CHP works with employers who would like to self-fund their integrative healthcare (IH) benefits. Employers do not have to have self-funded medical benefits to work with CHP. Employers can have a fully-insured medical plan and still self-fund IH with us. We can help employers meet their integrative healthcare needs through assistance with plan design and consultation. Our flexibility allows employers to meet the needs of their employees by providing a popular and cost-effective benefit that also tends to reduce overall claims spend. CHP offers the network, consultation on plan design, and full administrative services (customer service, utilization management, medical management).

Does CHP provide customer service to my employer group clients and their employees?
Service excellence is very important to CHP. We are available to answer member (employee) and employer questions regarding eligibility, benefits, claims, providers or other general questions from 8:00 am to 5:00 pm, Monday through Friday, Pacific Time.

When are invoices generated?
Invoices are typically generated the first of each month.

When do renewals occur?
Renewals occur annually and coincide with your plan year.

How are enrollments and changes submitted?
Enrollment changes are submitted electronically via our sFTP site. Please contact your CHP Account Manager for more information.

When and how do employees receive ID cards?
Generally, enrolled employees receive their ID cards by mail on or before the effective date of the benefit.

How are replacement ID cards ordered?
Replacement ID cards should be ordered through our Customer Service Department at 800-449-9479 or 503-203-8333.

Are benefits calculated on a calendar or benefit year basis?
Benefits are calculated on a calendar year basis unless a special exception is secured.

Where are premiums mailed?
Mail premiums to:

Attention: Accounts Receivable
The CHP Group
6600 SW 105th Ave Ste 115
Beaverton, OR 97008

Does CHP pay commission?
Yes! CHP pays $5 per member for The CHP CAMplus Program, The CHP Active and Healthy Program and The CHP CAMaffinity Program. If producers choose to build commissions into Self-Funded integrative healthcare arrangements, CHP is happy to administer.

Can premiums be paid automatically?
Yes! We would be happy to make arrangements for payment by electronic funds transfer (EFT).

Where can I find detailed benefit information?
For detailed benefit information, is found in the Summary Plan Description.

Will CHP provide member handbooks and provider directories?
In order to preserve our natural resources, CHP will provide electronic copies of the member handbook. It will be up to the employer to print copies of the handbook for employees. Additionally, we provide online access to our provider directory, giving members 24/7 access to to current provider information. Use the Find a Provider page to search for providers by name, geographic location, and more.

Who do I contact to find out if enrollment changes have been made?
Questions regarding enrollment changes should be directed either to our Customer Service Department or to your Account Manager. All other questions should be directed to your Account Manager.

When can an employer make enrollment changes, such as additions or terminations?
Employers can make enrollment changes when a qualifying event occurs, such an employee hiring, termination, marriage, birth, or divorce. Please see the Summary Plan Description for a complete list of qualifying events.

Will I be assigned a specific account manager?
Yes, you will be assigned an Account Manager. Your Account Manager will assist you to ensure your client has a seamless enrollment and excellent service.