Services for Employers

By partnering with The CHP Group, employers can take a proactive approach to improving access to health care and employee satisfaction. It is becoming increasingly clear that employees appreciate choice when it comes to their health care benefits – and one popular benefit choice is integrative healthcare (IH). At The CHP Group, we have seen the results that employers get when the offer IH benefits – in both cost/benefit and employee satisfaction.

We promote care that is evidenced-based, therapeutically rational, and cost-effective. And we offer streamlined services to seamlessly administer IH benefits at very competitive rates. With CHP, employers can choose from a variety of services that best meets the needs of their employees:

  • Network lease
  • Administrative services
  • The CHP CAMplus Program
  • The CHP CAMaffinity Program
  • The CHP Active and Healthy Program

CHP can provide comprehensive IH services to you and to your employees on a self-funded basis – whether your health benefits are self-funded or not! We offer the following services that allow you to customize your IH benefits around the needs of your business in a manner that is cost effective and flexible: 

Consulting

Let CHP help you design your benefit plan and reimbursement strategy in a way that provides your employees access to high-quality, evidence-based integrative healthcare (IH) that is delivered in a therapeutically-rational and cost-conscious manner. When designed and implemented correctly, IH benefits can be attractive to employees and add value to your benefit offering without adding cost. 

Network Strategy

CHP has always been committed to partnering with only the highest caliber providers in each of the disciplines represented in our network (chiropractic, naturopathic medicine, acupuncture and massage therapy). You can be sure that your employees are in good hands.

Claims Administration

CHP provides sophisticated administrative services for integrative healthcare (IH) claims in an accurate, prompt and cost-effective manner. Leveraging our expertise in this area, we have configured a claims system designed specifically for IH claims to produce unmatched results that include:

  • Detecting combinations of therapeutic services that may compromise the quality and efficacy of care
  • Determining medical necessity and recognize plan benefit limitations
  • Identifying utilization trends and practice patterns that deviate from accepted norms
  • Identifying coding and claims submission errors
  • Detecting fraud and abuse

 Medical Management

CHP is dedicated to continuous quality improvement in order to increase the value of the programs and services we offer our customers. We have built a multi-faceted Quality Management System designed to monitor our providers’ treatment and practice patterns, administrative capabilities, clinical documentation and patient safety. We make certain our requirements are clear, consistent and fair so that our providers know what we expect. Our structure is mutually beneficial as it offers our providers opportunities to improve their practices while increasing our administrative efficiency, the effectiveness of our policies and procedures and the consistency of our approach.

Customer Care

When chosen as a partner, we understand that your employees require exemplary service and you can be assured that we will treat them with care and professionalism. Our team of Customer Service Represetatives is expertly trained in IH benefit plan design and claims payment administration. Because of their proficiency, our CSRs can usually resolve issues on the first call. In addition, we are appropriately staffed to ensure accessibility for your employees. Services you can count on include:

  • Eligibility verification
  • Benefit plan explanation
  • Provider information
  • Claims and EOB explanation
  • Complaint resolution
  • Account management
  • Reporting

Integrative Healthcare Wellness Programs

Integrative healthcare (IH) is an exceptional fit within the wellness framework. CHP has developed the following IH wellness programs, which can be implemented as stand-alone benefits or added as components to a larger solution:

  • The CHP CAMaffinity Program encourages employees to explore less invasive and less expensive treatment options by arranging discounts for CAM services through our network of high-quality providers.
  • The CHP Active and Healthy Program provides access to thousands of discounted activities, events, and businesses designed to get employees moving and having fun!
  • The CHP CAMplus Program combines the benefits of The CHP CAMaffinity Program and The CHP Active and Healthy Program.