The CHP Group Press Room

The CHP Group Announces Results of 2011 Patient Satisfaction Survey

Posted by Jocelyn Bonebrake (jbonebrake) on Mar 19 2012
The CHP Group Press Room >>


The CHP Group Ranks Announces 2011 Patient Satisfaction Results
Beaverton, Oregon – March 12, 2012  
The CHP Group (CHP) is thrilled to announce the results of our 2011 Patient Satisfaction Survey. The CHP Patient Satisfaction Survey is an integral part of CHP’s Quality Management program. The survey uses questions from the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 4.0 survey tool developed by the US Agency for Healthcare Research and Quality, in addition to questions developed by CHP.  
CHP’s overall CAHPS® score for 2011 is 96%. CHP has had consistently high scores since 2000 ranging from 96% - 98%. In addition to the CAHPS® questions, the survey found that 98% of respondents replied “always” or “usually” to the question “Has the treatment or recommendation you received from this provider helped you?” When asked “Has the treatment or recommendation you have received reduced your use of prescription drugs?” 82% answered “usually” or “always”. To the question “Has the treatment or recommendation you received reduced your use of other medical care for this problem?” 92% of respondents answered “usually” or “always”.
“We are delighted, but not surprised by the results of our Patient Satisfaction Survey” states Michell Hay, CEO of The CHP Group. “We are well aware of the high-quality of care our network providers render to their patients, but it is gratifying to see it patients acknowledge the beneficial outcomes of the quality care they received.”  
About The CHP Group
With over 20 years of experience managing a network of credentialed complementary and alternative medicine (CAM) providers, The CHP Group (CHP) is firmly established as the CAM authority and partner of choice. CHP provides solutions to health plans and large employers that deliver clinical insight into the CAM disciplines (Chiropractic, Naturopathic, Acupuncture, and Massage Therapy), ensure access to high-quality CAM providers, and control health care costs. 
Jamie Sewell
Director of Sales and Marketing
800-449-9479 x126
6600 SW 105th Avenue, Suite 115
Beaverton, Oregon


Last changed: Mar 20 2012 at 10:01 AM