FAQs for Joining the Network

How does CHP bring patients to my office?
We manage over four million lives and each patient has the opportunity to select their own provider from our network. In addition CHP promotes your services through our marketing materials and the provider directory on this website.

Will The CHP Group have new business in my area?
Yes, we have salespeople working to develop business with health plans, employer groups, and various types of associations.

What type of contracts does The CHP Group anticipate?
We generally contract with commercial health plans and insurance companies. We also work directly with large employer groups. These contracts allow members direct access to CHP network providers with various benefit designs.

Will CHP be expanding into my area?
CHP is currently expanding our provider network in the greater Pacific Northwest. If you have questions regarding your specific location, please contact our Provider Services Department by phone or e-mail:

  • E-mail our Provider Services Department at providers@chpgroup.com
  • Call our Provider Services Department at 503-203-8333 or 800-449-9479

How does The CHP Group advocate for complementary & alternative medicine?
We meet regularly with local, state, and federal representatives in order to promote the benefits of complementary and alternative medicine. We also provide public comment and testimony related to CAM in health care reform whenever the opportunity is present.

Will The CHP Group limit the number of providers in my area?
In order to provide you the greatest value for your participation on our network, we make sure it is of an appropriate size to bring patients to your practice. That may mean limiting the size in some areas. That’s why it is best to secure your place on our network early.

How do I join The CHP Group network?
You may request a CHP application via any of the following methods:

Once you receive the application and return it to us, we proceed through a credentialing process which is compliant with the standards set by the National Committee for Quality Assurance (NCQA).

What does the credentialing process entail?
Depending upon your location, the credentialing process includes an initial credentialing application and may include submission of clinical records or other documents. For specific information about credentialing, please contact our Provider Services Department:

  • By e-mail at providers@chpgroup.com
  • By phone at 503-203-8333 or 800-449-9479

How long will it take to become a CHP provider? How do I check the status of my application?
It’s quick! The application process generally takes 30-45 days from beginning to end. If you have already submitted an application to us and want to check the status, please contact us via e-mail at providers@chpgroup.com or call us in the Provider Services Department at 800-449-9479.

Are there any fees to join or any charged on an ongoing basis?
There are no administrative fees, per claim fees, or other charges for participation with CHP.

What is the fee schedule for my area?
Each fee schedule is determined by the health plan (or other payor) with input from The CHP Group. CHP advocates for providers and collaborates with payors to negotiate fee schedules that reflect professional level reimbursement rates. All fee schedules are reviewed annually and any changes are mailed to the network with 60 days advance notice. Each provider then decides whether or not they wish to continue participation.

How is care managed?
CHP prefers to leave treatment decisions in the hands of the provider and their patients. We primarily rely on achieving accountability through sharing objective and actionable information with you about your practice obtained from submitted claims data.

Does CHP require medical referrals?
CHP advocates for direct access to CAM providers. Most of our patients go directly to their provider of choice without the need for a primary card provider (PCP) referral. We believe that this is the most efficient way for patients to access care. CHP also provides access to PCP-referred patients in certain contracts.

Will I have to fill out more credentialing paperwork later or be recredentialed?
The value we bring to our payor partners is the high-quality providers in our network. To demonstrate this quality we adhere to the standards set by the National Committee for Quality Assurance (NCQA) for recredentailing every three years. To comply with this standard we will contact you for recredentialing. Because we will already have much of your information on file, the process is streamlined and easy!

How do I nominate another provider to join CHP’s network?
Please contact the Provider Services Department in any of the following methods:

Does CHP have specific trading partners that are already set up to send claims electronically?
Yes. CHP is currently contracted with Office Ally and HealthSmart.

Can I sign up to receive claims payments via Direct Deposit?
Yes, CHP offers Direct Deposit to all our network providers.